Changelog

SKYGN now takes your sales orders all the way from "ready to ship" to a tracked parcel out the door.

A fulfillment queue that knows what's ready

Confirmed orders set to *pick & pack* land in one Fulfillment queue, oldest first, with an age cue so nothing slips past its SLA. Open the Plan view to see exactly which warehouse (or warehouses) can fill each order, and pick from the best one.

Scan-verified picking

Tap Pick and you're in a guided, phone-first scan flow: scan the location, scan the product, confirm the quantity. Scan the wrong bin or wrong item and it tells you; short a line when the shelf is empty. Working out of route order? Scan any line's location to jump straight to it.

A pack station that does the thinking

Every picked order flows into a scan-verify pack station. It suggests the right box for what you're shipping, reads the weight straight from a connected USB scale, and works equally well on a phone or a wide desktop bench with a wired scanner.

Rated labels + live tracking

Connect your carrier account (EasyPost) and buy a rated shipping label right at pack — compare live rates, print the label, and the tracking number flows onto the shipment. International orders get a customs declaration automatically, and tracking updates stream back as the carrier scans the parcel.

Close out the day

At day's end, Manifests groups your purchased labels by carrier and generates a single SCAN form so the driver accepts every parcel in one scan.

Everything posts through SKYGN's existing inventory and accounting the moment you complete a pack — no double entry.

We''ve made our policies and your data rights clear and self-serve:

• Terms of Service and Privacy Policy are now published and linked in the site footer.
• A Trust Center (Settings → Trust Center) summarizes how we protect your data.
• You can export or delete your organization''s data yourself from Settings → Data Requests.

We''ve completed another round of security hardening across the platform, strengthening access controls and the isolation between organizations. There''s nothing you need to do — your data stays yours.

The warehouse and shop floor are faster from a phone:

• Scan to receive: print a QR code right on the purchase order, then scan it to receive against the PO from your device.
• Scan-first cycle counts: count by scanning the printed location and license-plate (LPN) labels — no hunting through lists.
• Built for touch: haptic confirmations on shop-floor actions and a responsive layout that stacks cleanly on small screens.

Setting up SKYGN — or keeping it in sync with another system — is now a guided, self-serve flow under Settings → Data Import.

• Import the essentials from a spreadsheet: items, customers, suppliers, units, categories, chart of accounts, and bills of materials — from CSV or Excel.
• Any layout works: download a ready-made template, or upload your own export and let AI map your columns onto ours. Your mapping is remembered for next time.
• See exactly what will happen before you commit: every row is validated with a plain-English preview of what will be created, updated, or skipped — including a field-by-field diff on updates. Nothing is written until you confirm, and any import can be rolled back in one click.
• Start your books cleanly: import opening balances (trial balance, AR, AP, and on-hand inventory) into a new organization, then check the built-in tie-out that confirms your subledgers reconcile to the general ledger.
• Help where you need it: an in-app guide, FAQ, and an AI assistant answer questions as you go.

Need something we don't cover yet, or want it done for you? Our concierge import service is available as a paid add-on.

Once a label prints, you can now follow the parcel — without opening each record.

• A delivery badge on every shipment row — Label created, In transit, Out for delivery, Delivered, Returning, Delivery issue — read straight from carrier tracking.
• Delivery problems come to you. Returns and failed deliveries show up as alerts on the fulfillment queue and in your daily digest, linked to the shipment.
• A delivery-health rollup on the performance page: how many parcels are in transit, delivered, or in exception.

Live tracking requires a connected shipping carrier.

The pack bench and ship step got a batch of practical upgrades.

• Can't pack it? Put it on hold. Flag a damaged, missing, or wrong-picked order with a reason instead of forcing it through — it goes back on the queue for someone to resolve, then resume.
• Pack-by-weight check. The station compares the finished parcel's weight to what it should weigh and flags a likely missing or extra item before it ships.
• Packing slip PDF for the box — one click from the shipment.
• "Your order shipped" email. When the label prints, the customer gets a branded confirmation with a tracking link.
• Address validation before you spend on a label, so postage isn't wasted on an undeliverable address.
• End-of-day close-out report — parcels and postage by carrier for any day, printable for hand-off.

Fulfillment now tells you how it's going — and flags what needs attention — without you going looking.

• A performance dashboard for the warehouse. Picker and packer productivity, daily throughput by warehouse, order-to-ship speed (median cycle time + same-day rate), and accuracy: short-pick rate, fill rate, pack-hold rate, and a real weight-check flag rate.
• A live stage funnel on the queue — Queued → Picking → Packing → Shipped today — so you see the whole pipeline at a glance.
• Exceptions surface where you work. Failed label buys, held packs, picked-but-not-packed, packed-but-no-label, and delivery problems appear on the queue, in the Insights worklist, and in the daily digest — each linked straight to the fix.
• A same-day cutoff clock counts down on the queue so the floor feels the deadline.
• Sharper waves. Per-wave fill/short analytics, a fill/short rollup across the waves list, and one-click follow-up waves for shortfalls.
• Smarter stock. Picks now reserve the stock they've committed, so two flows can't hand out the same units — with a "committed to picks" figure right in the inventory inquiry.

When a customer sends something back, Sales Returns handles the whole thing.

• Start a return from any posted shipment; SKYGN pre-fills the returnable lines.
• Choose a disposition per line — restock it to inventory, or scrap it.
• Post the return and SKYGN does the accounting for you: restocked items go back on hand, the sale is reversed, and the customer gets a credit memo — the journal entry always balances.

No spreadsheets, no manual journal entries.

For busy days, picking one order at a time means walking the same aisles over and over. Pick waves let you batch several orders into a single trip.

• Build a wave from the orders you want to fulfill together — one tote per order on your cart.
• SKYGN plans one optimized walk across the whole wave and allocates stock so two orders never claim the same units.
• Cluster-pick through the scan flow: at each stop it tells you how many to drop into which tote, for which order.
• As each order's items are all picked, it's ready to pack through the same station you already use.

It's the "cart of totes" workflow, built right into SKYGN.

More depth in the budgeting module.

• Customizable areas. Reassign which area any account rolls into, instead of only the chart-of-accounts default. Financials > Budgeting > Areas.
• Driver-based budgeting. Drive an account from an assumption that regenerates its monthly plan: annual amount, fixed monthly, % of revenue, prior-year + growth, or the demand forecast. Set drivers on Edit plan > Drivers, then Recompute.
• Visual drill-down. On the Visuals tab, click an area to drill the treemap into its accounts and focus that area across the waterfall and heatmap.

Find it under Financials > Budgeting.

Plan your year and watch it against live actuals, all rolled up by area.

What's new

• Plan vs actual by area. Every account rolls into Sales, Materials, Production, People, or Overhead, with year-to-date variance per area and per account.
• Visual roll-ups. A plan-by-area treemap, a budget-to-actual net-income waterfall, and an area-by-month heatmap.
• Forecast-driven revenue. Seed your revenue budget straight from the approved demand forecast with one click.
• Live what-if. Drag revenue and expense levers to model the full-year plan, see the sensitivity, and save the result as a scenario.
• Scenarios. Create budgets from actuals, by cloning, or blank; edit on a simple grid; promote any one to active.
• Export. Download budget vs actual as a CSV.

Find it under Financials > Budgeting.

Skygn now plans your whole supply chain — multi-level, time-phased, and actionable.

Run a plan. Head to Forecasting → MRP and run a plan over your horizon. Skygn nets demand (sales orders, online orders, and your approved forecast) against supply (status-aware on-hand, open POs, and open work orders) — then explodes every make item down its bill of materials so components are planned too.

See what to order, and when. Each shortfall becomes a planned order, sized by the item's lot-sizing policy and rounded to the preferred vendor's minimum-order-qty and order multiple. Releases are offset by lead time so you know exactly when to act.

Group orders efficiently. Set a days-of-supply policy on an item and MRP consolidates a window of requirements into one order — fewer, larger, more efficient orders.

Firm orders are never silently rescheduled. A late PO or work order raises an expedite action and the projected on-hand is shown going negative; a too-early one raises a de-expedite. You stay in control.

Drill into any item. Open the horizontal time-phased plan: gross requirements, scheduled receipts, planned receipts and releases, and projected on-hand week by week — with a chart against safety stock and pegging that shows what each requirement is covered by.

Order in one click. Select planned orders and create POs grouped by vendor (one draft PO per supplier) or create work orders that explode the BOM — all linked back to the plan.

Skygn now forecasts demand for your whole catalog — automatically.

Run a forecast. Head to Forecasting → Demand Forecast, pick your grain (weekly or daily), how far back to look, and how far ahead to project. Skygn buckets your sales history and, for every SKU, picks the best forecasting model by backtest — including intermittent-demand models (Croston/SBA) for the spiky, sporadic items that trip up ordinary methods.

See what runs out. Each SKU shows its demand pattern, chosen model, weeks-on-hand, run-out date and reorder-by date — projected against your open work orders and purchase orders. Run-out items float to the top.

Dig into any SKU. Open the interactive chart: history, forecast with 80%/95% confidence bands, projected on-hand, incoming supply, and run-out / reorder markers. Toggle a weekly forecast onto an 18-month rolling monthly view.

Fix the noise. Click a one-off spike or dip to mark it a special cause — Skygn excludes it and recalculates that item instantly. Need a manual number? Override any period and the projection updates.

Approve → drive planning. Approve a run with an effective date and the forecast becomes the demand plan, ready to feed MRP.

Take Skygn to the floor.

• Install it. Add Skygn to a tablet or phone home screen and it opens like a native app, full-screen.
• Resilient on the floor. A brief wifi drop no longer white-screens the shop-floor view — you get a friendly offline message and it reconnects automatically.

Perfect for mounting the floor view or Plant TV on a shop tablet.

See who''s winning the week.

• Lines ranked by OEE over the last 7 or 30 days, with 🥇🥈🥉 for the top performers.
• The full picture per line: good units, quality, and whether OEE is up or down versus the previous period.
• Great on a screen in the breakroom.

Find it under Manufacturing → Leaderboard.

Put the right instructions in front of the right operator, automatically.

• Write once, show in context. Create an instruction (Markdown supported) and target it to a part, a line, or both. Leave both blank for a plant-wide note.
• On the floor, automatically. The shop-floor view shows the instructions that match the running job — no hunting through binders.
• Manage them in one place under Manufacturing → Work Instructions.

Keep every shift on the same page.

• Handover log. At the end of a shift, jot what the next crew needs to know — issues, status, anything pending — optionally tagged to a line. It shows up as a running feed everyone can read.
• Huddle board. Turn your daily standup into tracked actions: add an item with an owner and a due date, check it off when it''s done, reopen if needed. Overdue items are flagged.

Find it under Manufacturing → Handover.

Know not just how much you scrapped, but why.

• Log scrap from the floor. On the shop-floor view, tap Log scrap, enter the count, and pick a defect reason — Dimensional, Surface finish, Material, Assembly, and more (all editable).
• A defect Pareto. The OEE page now ranks your scrap by reason, so the biggest yield-killers are obvious at a glance.
• It feeds Quality. Every logged reject rolls into the Quality side of OEE automatically.

Find it under Manufacturing → Floor view (Log scrap) and Manufacturing → OEE (Defects).

When a line needs help, everyone should know in seconds.

• One-tap call. From the floor view, an operator taps Call for help and picks who they need — Maintenance, Materials, Quality, Supervisor (all editable).
• Everyone sees it instantly. The call lights up the dispatch board, the floor view, and the Plant TV — and notifies owners and admins.
• Acknowledge → resolve. Whoever responds taps Acknowledge, then Resolve when it''s handled. Skygn tracks how long each step took.
• Auto-escalation. If a call goes unanswered past its time limit, it escalates and re-notifies — so nothing slips through.
• Know your response time. A new Andon page shows average time-to-acknowledge and time-to-resolve, how often calls escalate, and a full log — set each call type''s escalation timer to fit your floor.

Find it under Manufacturing → Andon, and call for help right from Floor view.

Give your floor a heartbeat everyone can see.

• A board for the floor. Mount any TV or tablet, open the link, and it shows every line at a glance — big status tiles (RUNNING, DOWN, BEHIND), live progress, ahead/behind pace, and what''s up next.
• No login. Each display gets its own secure link, so the screen just works — no one has to sign in or stay signed in. Disable a link anytime.
• Always current. The board refreshes itself and, when you have a lot of lines, rotates through them automatically.
• Set it up in seconds. Go to Manufacturing → Plant TV, create a display, and open or copy its link.

Find it under Manufacturing → Plant TV.

Stop wondering if you''ll hit today''s number until it''s too late.

• Hour-by-hour board on the shop-floor view: every hour shows what you should have made (your run rate × shift time) next to what you actually made. Green means you''re keeping pace, red means you''re falling behind.
• Ahead / behind, right now. A clear headline tells you exactly how many units you''re ahead or behind, plus a projection of where you''ll finish the shift versus the goal.
• At-a-glance on the board. Each line on the dispatch board now carries a small pace chip, so you can scan the whole floor in a second.
• Honest by design. Pace is measured from real counts (operator reports or a sensor), so it never shows a line as "on pace" when nothing''s being counted. The gap you see lines up with the downtime reasons your team logs.

Find it under Manufacturing → Floor view.

Stopping a line now answers one question: why?

• One-tap reason on pause. On the shop-floor view and the dispatch board, pausing a line pops a quick picker — Changeover, Breakdown, Material shortage, Quality, No operator, and more. Tap one (or skip).
• "Where the time went" on the OEE page. A live Pareto ranks your Availability loss by reason — hours lost and number of stops — so you can see the biggest opportunities at a glance.
• Configure your own reasons. Every reason is editable under Manufacturing → OEE → Downtime reasons — add your own, mark them planned vs unplanned, hide or delete. Nine sensible defaults come ready to go.
• Works with sensors too. If a connected counter goes idle, that stop is captured automatically and you can classify it after the fact.

Find it under Manufacturing → OEE.

Your team shares a monthly Rune AI pool ($5 per seat). If you run it down before the month resets, you no longer have to wait.

• Booster packs add more Rune usage to your shared pool, on demand.
• Credits never expire — whatever you buy rolls over month to month.
• Buy from Settings → Team → Plan & billing (organization owner).

See exactly what's running on every line — and keep it running — without spreadsheets or whiteboards. Production Control is a new way to schedule and track your shop floor, built right into Skygn.

• A live dispatch board. Under Manufacturing → Schedule, each line is a lane and its work orders are an ordered list — the job in position 1 is what's running. Drag to reorder a line, or drag a job onto another line to move it.
• Live progress bars, no hardware needed. Set a run rate (units per hour) for a part and Skygn fills the bar in real time and projects when each job will finish. Operators can tap Report count to true it up.
• Run rates that learn. When a job finishes, Skygn compares its actual pace to your set rate and offers a one-tap update — so your schedule gets more accurate the more you run.
• Overview + OEE. A "what's running" widget on the Manufacturing home, plus an OEE view (Availability × Performance × Quality) per line and across the whole floor.
• A shop-floor touch view. A big, glanceable per-line screen for the people on the line — running %, what's up next, and one-tap Pause / Count / Complete.
• Sensor-ready when you want it. Add a plug-and-play Skygn Counter kit — or bridge an existing PLC/SCADA over MQTT or OPC-UA — to count parts automatically and track real run/idle availability.
• Stay ahead. Load-vs-capacity warnings, behind-schedule flags, and alerts when a line sits idle during its shift or a job is running late.

Find it under Manufacturing → Schedule.

Support now lives inside Skygn.

• Click the lifebelt icon in the header to report an issue — tell us what you were doing, what happened, and what you expected.
• Attach screenshots or PDFs to make it concrete.
• Track all your requests and our replies under Support in the sidebar; replies also show up as in-app notifications.

Rune now comes with a monthly AI credit pool, shared across your whole organization.

• $5 of Rune usage per seat, every month — pooled, so whoever needs Rune most can use it.
• See your usage any time under Settings → Team → Plan & billing.
• Add seats to grow the pool. If you run out, Rune pauses until your credits refill next cycle — your data and the rest of Skygn keep working.

Getting started with Skygn no longer takes a sales call.

• Create an account right from the login page and you're in.
• 14-day free trial — explore every feature; you won't be charged until it ends.
• Simple per-seat pricing at $24.99/seat/month, including $5 of Rune AI credits per seat. Add or remove seats anytime, cancel anytime.

When you report an issue, tap Improve with Rune to tidy your description and suggest a priority — you stay in control of what actually gets submitted. Nothing is sent automatically.

You can now search step-by-step guides right inside the app.

• Open Support → Help center, or use the link in the Report-an-issue dialog.
• Search by what you're trying to do; articles open inline.
• When you report an issue, matching help articles surface first — often answering the question on the spot.

• Ticket conversations render as chat bubbles — your messages on the right, ours on the left.
• React to any message with a quick emoji (👍 ❤️ 🎉 ✅ 🙏 😄).
• Messages now render formatting (bold, lists, links) instead of raw text.

We now publish a live [system status page](https://status.skygn.ai) so you can see at a glance whether Skygn is operating normally — no login required. You'll find the link in the site footer.

Look for the sparkle icon in the header. Whenever we ship something, you'll see a badge; open the panel to read what changed since your last visit. Prefer email? Toggle "Email me about major updates" at the bottom of the panel.